Washtenaw Community College

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ELE 299: Customer Relations

This class is no longer offered as of Winter 2012.

Students enhance their interpersonal skills through the techniques gained in this course. Developing insight using demonstrations, video tape, role playing, and interaction, the student is guided in a curriculum that builds a value-added attitude for customer service personnel. Skills learned include controlling one's emotions in difficult situations and increasing customer satisfaction.

Level I Prereq: Academic Reading and Writing Levels of 6

Credits
2
Lecture Hours
21
Clinical Hours
0
Lab Hours
0
Other Hours
0
Total Hours
21

Some classes are not offered every term. To see if this class is currently available, check the schedule.

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