Washtenaw Community College

Search Washtenaw Community College

Academics

Retail and Business Operations (CTRBO)

Certificate

This program has been replaced by Retail and Business Operations Certificate (CTRBUS). Students currently enrolled need to complete it by the end of the Spring/Summer 2015 semester.

If you have questions about this program please contact a program advisor or contact a general student advisor.

Description

It takes a large number of people working in customer-facing roles as well as behind-the-scenes in a retail operation to keep employees, customers and investors happy. Students who complete this certificate will be knowledgeable, capable and enthusiastic employees who can procure, display and deliver products and services to customers profitable in a retail setting. Students will gain the skills and expertise needed to manage retail projects as well as make and communicate decisions related to human resources, profits, productivity and processes when managing the operations aspect of a business unit.

Contact Information

Division
Business/Computer Technologies
Department
Business Department
Advisors
Cheryl Byrne

Requirements

Major/Area Requirements
Class Title Credits
BMG 205 Creating the Customer Experience 3
BMG 206 Retail Principles and Practices 3
BMG 211 Merchandising and Inventory Management 3
BMG 273 Managing Operations 3
BMG 275 Business and Supply Chain Analytics 4
Total 16
Total Credits Required
16

Get Advising From Home

Save a trip to campus. Just fire up your computer webcam and microphone to talk to an advisor online.

more »

Books Delivered to You

Save time and gas: Get your books online through WCC’s Barnes & Noble Bookstore.

more »

What Students Say About Online Classes

“My teacher posted his lectures and activities on Blackboard weekly, so I was able to complete all required class work and tests at my own leisure. Most importantly, I learned a ton in the course, and my excellent instructor was available by email around the clock.”

—Wendy L., 48

Feedback & Suggestions | Social Media Directory