Welcome!
User Support Services provides desktop computer hardware, software, support and training for
Washtenaw Community College and its outreach centers.
The Help Desk is the single point of contact for any computer problems or requests by faculty and staff.
Requests for help/service can be reported to the Help Desk via phone at 973-3456 or through the Intranet.
Requests for college software for home use (Microsoft Office) also are made through the Help Desk.
User Support technicians are responsible for the installation, upgrading and maintenance of all computer
systems. They respond to Help Desk tickets as well as implement new software and technology. They work
hard to ensure that all faculty and staff have equipment and software that will allow them to accomplish
their jobs.
User Support Network Administrators are responsible for implementing and maintaining the college's servers
that are used for all tasks not associated with the college's enterprise database system. They research,
test, and implement new methods of supporting the needs of the faculty and staff.
The User Support Trainer is responsible for
training
all faculty and staff on new or upgraded software.
She provides class sessions as well as individual training. She works closely with all departments and
provides training for department specific software as well as all college standard software, including
the college's enterprise database system.
The User Support team is continually exploring new programs, tools, and technologies to provide cutting edge
desktop support that will enhance and improve productivity for all college employees.
User Support Manager
Kim Tom
Phone: (734) 973-3731
E-Mail:
|
|
|
|
Help Desk
The Help Desk is your one-call stop for WCC faculty and staff to get help with all your college related computer
problems and needs. Call (734)973-3456.
|
|
|
|
|
|
Print-friendly format
E-mail this page
