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Blackboard

Student Frequently Asked Questions

Get answers to frequently asked questions

  1. How do I change my Blackboard password?
  2. I don't remember my netID password. How can I get it?
  3. What kind of web browser do I need to use Blackboard?
  4. I still have a question about Blackboard. Who do I contact for technical support?
  5. How do I log in to Blackboard?
  6. What's my netID and password?
  7. Where can I go to get Blackboard training?
  8. Can my computer run Blackboard effectively?
  9. What computer skills will I need for a class that uses Blackboard?
  10. I had problems with a quiz or exam in Blackboard. What should I do?

How do I change my Blackboard password?

Your Blackboard password is your netID password. You can change your netID password at Change Password.

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I don't remember my netID password. How can I get it?

In order to reset your netID password, visit Forgot password.

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What kind of web browser should I use to access Blackboard?

Here is the list of the supported browsers used to access Blackboard.

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I still have a question about Blackboard. Who do I contact for technical support?

If you still have questions you can either email help@wccnet.edu or call the Help Desk at 734-973-3456.

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How do I log in to Blackboard?

WCC students login to WCC Gateway in order to access Blackboard.

  1. Click on WCC Gateway tab which is in the global navigation bar.
  2. Login with your netId and password
  3. Select the Blackboard tile
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What's my netID and password?

Your netID is your online identity with WCC. It and your password are keys that let you access numerous online services offered by the College. Your netID is the part of your WCC email address that comes before the @ sign. If you have not set up your netID, visit Account Management.

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Where can I go to get Blackboard training?

If you are a WCC student and need to learn how to use Blackboard, you can attend one of our student orientation sessions.

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Can my computer run Blackboard effectively?

To evaluate If your computer will run Blackboard effectively, visit computer requirements

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What computer skills will I need for a class that uses Blackboard?

To participate successfully in a Blackboard-enhanced class you'll need these computer skills.

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I had problems with a quiz or exam in Blackboard. What should I do?

In the event of a problem with a Blackboard quiz or exam, contact your instructor for assistance. They will let you know the status of your test and advise you of your options.

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Help Desk

Contact the Help Desk for assistance with Blackboard related issues.


Phone:

734-973-3456


Hours:

The Help Desk is now available 7/24


Walk-in Help Available:

SC 314: Monday thru Friday,
8:00 am – 8:00 pm
GM 112: Monday thru Thursday,
8:00 am – 10:00 pm;
Friday 8:00 am – 4:00 pm

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