Services
Office of the Ombudsman
Are you a current or prospective WCC student with a concern about the College that you can’t resolve? Would you like to discuss it confidentially in a safe environment? Then you need to visit the Office of the Ombudsman.
The ombudsman’s office is a neutral third party—it doesn’t advocate for you or the College. Instead, it tries to help find a solution that’s fair and works for everyone. It can:
- Help informally resolve issues
- Provide coaching to help you resolve the issue yourself
- Refer you to the proper WCC office to resolve your issue
- Explain a policy or procedure that’s affecting you so that you better understand your situation
- Offer information about how you can appeal College decisions
- Assist you in considering your options
The ombudsman’s office also does the following:
- Reviews cases where students believe their MyWCC account or records have been accessed inappropriately
- Considers requests for refund exceptions where a student is ineligible under WCC’s refund policy but believes that exceptional circumstances should result in a refund of tuition and fees
- Enforces WCC’s policy that bans smoking anywhere on campus
- Reviews other types of student misconduct
If you’d like to speak to someone in the ombudsman’s office, it’s best to make an appointment. If you wish to file a formal complaint against the College or put WCC “on notice,” you must submit your paperwork to the Office of the Associate Vice President of Student Services.
Office of the Ombudsman
SC 257
Phone: 734-973-3328
Email:
WCC is a Smoke-Free Campus
In order to promote a healthy work and learning environment, smoking is not permitted anywhere on campus.
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