Washtenaw Community College

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Ombudsman Services

Are you a current or prospective WCC student with a concern about the College that you can’t resolve? Would you like to discuss it in a safe environment? Then you need to visit the Dean of Enrollment Management Office.

The dean’s office will try to find a solution that’s fair and works for everyone. It can:

  • Help resolve issues informally and formally
  • Provide coaching to help you resolve the issue yourself
  • Refer you to the proper WCC office to resolve your issue
  • Explain a policy or procedure that’s affecting you so that you better understand your situation
  • Offer information about how you can appeal College decisions
  • Assist you in considering your options

The dean’s office also does the following:

  • Reviews cases where students believe their MyWCC account or records have been accessed inappropriately
  • Considers requests for refund exceptions where a student is ineligible under WCC’s refund policy but believes that exceptional circumstances should result in a refund of tuition and fees
  • Enforces WCC’s policy that bans smoking anywhere on campus
  • Reviews situations of alleged student misconduct

If you’d like to speak to someone in the dean’s office, it’s best to make an appointment. If you wish to file a formal complaint against the College, that paperwork must be submitted to Dean of Enrollment Management’s Office.

If you live out of state and have a complaint about an online WCC class, there’s a special process for you to follow to get your concern resolved.

Ombudsman Services
Available through the Dean of Enrollment Management Office SC 275
Phone: 734-973-3328

WCC is a Smoke-Free Campus

In order to promote a healthy work and learning environment, smoking is not permitted anywhere on campus.

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Call Us

  • Switchboard 973-3300
  • Student Connection 973-3543
  • Blackboard help desk 477-8724
  • Counseling & Advising 677-5102
  • Financial Aid 973-3523
  • Campus Safety 973-3411
  • School closing info 677-5288
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Academic Dates

  1. May 4 Winter Semester ends
  2. May 11 Spring/Summer Semester begins
  3. May 14 Biannual Honors Convocation
  4. May 16 Commencement Ceremony
  5. May 25 Memorial Day, College closed
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