BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create and deliver engaging, memorable, and positive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

Class offerings by semester

Summer 2020 Fall 2020 Winter 2021 Summer 2021 
 offered online offered at nighttimeoffered online

 Blended classes also available 

 offered at nighttimeoffered online

 Blended classes also available

 offered online

offered in the daytimeDay Class (before 5:00pm) offered at nighttimeEvening Class (after 5:00pm) offered online Online Class

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Check the schedule

 

Description Hours
Credits  3
Lecture Hours 45
Clinical Hours 0
Lab Hours 0
Other Hours 0
Total Hours 45
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