BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create and deliver engaging, memorable, and postive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

Class offerings by semester

Fall 2019 Winter 2020 SP/SU 2020
offered at nighttimeoffered online
Blended classes also available
offered at nighttimeoffered online
Blended classes also available
offered online

offered in the daytimeDay Class (before 5:00pm) offered at nighttimeEvening Class (after 5:00pm) offered online Online Class

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Check the schedule

 

Description Hours
Credits  3
Lecture Hours 45
Clinical Hours 0
Lab Hours 0
Other Hours 0
Total Hours 45
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