This certificate program prepares students for employment as a microcomputer service
technician and also lays a foundation in preparation for passing the Computer Technology
Industry Association’s (CompTIA A+ and Network + Certification Exams. The objectives
of the program go well beyond the requirements of the exams. The student will learn:
- Basic Hardware Concepts for both Workstations and Server with hands-on troubleshooting
skills in solving hardware problems.
- Overview and Installation of Client and Server Operating Systems.
- Networking Concepts with emphasis on the OSI Model, Point to Point (Ethernet) and
Cross-Network (TCP/IP) Protocols, Peer to Peer and Client/Server networking, wireless
networks, networking topologies, network media, and printing.
- Command Line Basics and Batch File Techniques.
- Data Forensics including recovering data at the core level of disk drives, etc.
- Customer Relations
The program is structured for students who:
- Desire a foundation in the concepts leading to the A+ and Network + certifications.
- Want employment as a microcomputer service technician
- Are already certified and want to enhance their knowledge with the latest in computer
hardware, associated operating systems, and networking.
- Want the foundation for WCC’s advanced Certificates in Computer Networking, Network
Operation Systems, Linux, or Data Recovery.
- Earn this advanced certificate in two semesters.
- Work towards the Associate Degree (APCSN) of which this certificate is part of.
- Use the APCSN Associate Degree for a direct transfer to Eastern Michigan’s Technology
These are entry level courses – basic computer knowledge however is highly desired.
This is a high demand, high skill and high wage program as defined by the Michigan Community College Network.