IT Maintenance Window - September 5-6

The Office of Information Technology Services (ITS) will be adding a core switch to improve network reliability, beginning Sunday, Sept. 5 at 9 a.m. The entire WCC network will be down until Monday, Sept. 6 at 11 p.m.

In addition, on Sunday, Sept. 5 from 2 a.m. to 9 a.m., ITS will upgrade Banner to enable implementation of the Banner Operational Data Store (ODS).

Please review details below.

Network Outage

ITS will be adding a core switch to improve network reliability, beginning Sunday, Sept. 5 at 9 a.m. The entire WCC network will be down until Monday, Sept. 6 at 11 p.m.

Services Affected: All phones and internet access into and out of the WCC network will be unavailable. Any service requiring VPN, Single Sign-on or services that are hosted in the WCC data center will be unavailable to faculty, staff and students.

Start Time: Sunday, Sept. 5 at 9 a.m. 

Approximate End Time: Monday, Sept. 6 at 11 p.m.

What is impacted? All phones including Avaya Softphone, VPN, all shared drives, anything requiring Single Sign-on (SSO), Blackboard, MyWCC, Pay Tuition, Register for Classes and Check Your Progress, Banner 8/9, Financial Aid Appeals System, Portal applications, FAMIS, SARS Appointment Scheduling, JATC 669 Moodle Testing Site, UltraTime and classroom labs will be unavailable. 

Available Services: The main college website will be online.

If you have questions or need assistance, please contact ITS at [email protected] or dial 734-973-3456.

Operational Data Store (ODS) Upgrade

Upgrades will be performed to prepare for implementation of the Banner Operational Data Store and Argos reporting system.

Start Time: Sunday, Sept. 5 at 2 a.m. 

Approximate End Time: Sunday, Sept. 5 at 9 a.m.

What is impacted? Banner 8 INB Forms, Banner 9 Admin Pages, MyWCC, Register for Classes, Pay Tuition, Financial Aid Appeals, DegreeWorks. 

If you have questions or need assistance, please contact ITS at [email protected] or dial 734-973-3456.

Todd Kreuger
Chief Information Officer