Bring Calm to the Conflict

Learn how to recognize and de-escalate conflict

The course will be taught by David J. Monroe, a retired police detective with 35 years of law enforcement experience. He graduated from the University of Michigan with a Bachelor of Business Administration degree. He was also a member of the Washtenaw Metro County Crisis Negotiation Team. Monroe has taught classes on Managing the Mental Health Crisis and De- escalation Strategies.

This course will provide you with strategies on how to recognize when a situation is escalating and what de-escalation techniques can be effective. Role play exercises are included.

Course Content

  • Effective communication
  • Recognizing when a situation is escalating
  • How the brain works
  • Effective de-escalation strategies
  • Wellness principles
  • Recognizing when de-escalation techniques are ineffective

Course Dates/Times

The course totals 12 hours and registrants must attend all three dates.

Please contact us for details.

[email protected] | 734.390.WORK (9675)

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