Manage Difficult Conversations

Share different perspectives and build mutual understanding and respect

This workshop is facilitated by Priscilla Archangel, Ph.D., a renowned strategic consultant and executive coach. She has over 30 years of experience in global human resources.

Most of us avoid difficult conversations because ... well, they’re difficult! Instead, it’s important to re-frame the issue in the context of how addressing it will benefit the organization, and avoid the not-so-hidden cost of inaction. The objective is to provide a safe environment for growth and understanding, and to support team members in becoming aware of their strengths and applying them in the right roles. 

Course Content

  • Understand the need to address conflict and establish a positive intent
  • Clarify facts and remove assumptions
  • Frame the desired outcome
  • Identify the core issue in problematic situations
  • Listen actively and communicate effectively and respectfully
  • Know the steps to carry out a difficult conversation
  • Develop questions to conduct a skillful conversation
  • Achieve a win-win for everyone

Course content can be customized to meet your organization's individual needs.


Please inquire for addtional details.
[email protected] | 734.390.WORK (9675)

Take the
Next Step