Take the lead!

 Female supervisor looking confident

Supervisory skill training for new and experienced supervisors

 

Develop important workplace skills to move your career to the next level. Whether you’re a supervisor or aspire to be one, developing skills in these key areas will equip you with in-demand, marketable skills to advance your career.

 

Interpersonal Skills for Professionals
Discover vital communication and negotiation techniques, tips on making an impact and advice on networking and starting conversations.
September 24 & 26
5:30 p.m. – 9 p.m.
Register Now
Handling a Difficult Customer
Explore techniques for working with difficult customers in-person and over-the-phone.
September 30 & October 2
5:30 p.m. – 9 p.m.
Register Now
Risk Assessment and Management
Learn to identify hazards and remove potential dangers in the workplace with risk assessment and management skills.
October 5 & 12
9 a.m. – 12:30 p.m.
Register Now
Change Management
Gain the necessary skills to effectively prepare and support your team through organizational changes.
October 7 & 9
6 p.m. – 9:30 p.m.
Register Now

Customer Service
Improve your in-person and phone skills to generate return business and learn strategies for dealing with difficult customers.
October 8 & 10
5:30 p.m. – 9 p.m.
Register Now
Delivering Constructive Criticism
Learn tips and techniques to address problematic behaviors and help develop well-rounded and productive employees.
Oct. 14 & 16
6 p.m. – 9:30 p.m.
Register Now
Communication Strategies for Success
Connect with others using the right words, tone and body language to communicate effectively and with confidence.
October 22 & 24
5:30 p.m. – 9 p.m.
Register Now
Office Politics for Managers: Creating and Maintaining Positive Relationships
Explore proven techniques for creating and maintaining better relationships in the workplace.
October 28 & 30
6 p.m. – 9:30 p.m.
Register Now

The Art of Negotiation
Acquire an understanding of the phases in the negotiation process, gain insight into opponents and learn not to settle for anything less than fair.
November 9
8:30am – 3:30 p.m.
Register Now
Leadership and Influence: Achieving More
Discover how to use your power and influence to achieve goals, make decisions and lead.
November 19 & 21
6 p.m. – 9:30 p.m.
Register Now
Organizational Skills: Gaining Control of Your Work Space and Your Workload
Gain the necessary skills to be more productive by removing clutter, managing your time, prioritizing and more.
November 23
8:30am – 3:30 p.m.
Register Now
Networking: Making the Most of Your Connections
Master the art of cultivating relationships and explore strategies to build an effective network.
December 2 & 4
6 p.m. – 9:30 p.m.
Register Now

Washtenaw Community College
4800 E. Huron River Drive
Ann Arbor, MI 48105