Search Washtenaw Community College


BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create a highly-evolving customer experience in order to build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to develop customer experience strategies with a focus on enhancing the quality of the interactions between the service provider and the client/customer. Finally, students refine their personal skills needed to be successful in our constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

Lecture Hours
Clinical Hours
Lab Hours
Other Hours
Total Hours

Some classes are not offered every term. To see if this class is currently available, check the schedule.

Get Advising From Home

Save a trip to campus. Just fire up your computer webcam and microphone to talk to an advisor online.

more »

Books Delivered to You

Save time and gas: Get your books online through WCC’s Barnes & Noble Bookstore.

more »

What Students Say About Online Classes

“When I took an online class for the first time I was amazed at how organized it was. It was so easy to navigate and provided me with all the links and tools I needed to complete my course.”

—Mary Beth H., 30

Feedback & Suggestions | Social Media Directory