BMG 205: Creating the Customer Experience
In this course, students learn how to create a highly-evolving customer experience in order to build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to develop customer experience strategies with a focus on enhancing the quality of the interactions between the service provider and the client/customer. Finally, students refine their personal skills needed to be successful in our constantly changing and customer-centric business environment.
Level I Prereq: Academic Reading and Writing Levels of 6
- Lecture Hours
- Clinical Hours
- Lab Hours
- Other Hours
- Total Hours
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