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BMG 205: Creating the Customer Experience

online available

In this course, students learn how to create and deliver engaging, memorable, and postive customer experiences that build customer loyalty, word-of-mouth customers, and in turn, organizational success. Students apply the core concepts to their daily work with a focus on enhancing the quality and consistency of all the interactions a customer/client has with the service provider. Finally, students refine their personal skills needed to be successful in the constantly changing and customer-centric business environment.

Level I Prereq: Academic Reading and Writing Levels of 6

Lecture Hours
Clinical Hours
Lab Hours
Other Hours
Total Hours

Some classes are not offered every term. To see if this class is currently available, check the schedule.

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“I was very reluctant to take online classes, but because of my various roles as a wife, mother, full-time employee, and student my time was limited…. Online classes have helped with managing my time in these various roles, and have been a true blessing to both my family and my learning experience at WCC.”

—F. Robertson

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